Member Service Representative
The Member Service Representative plays a key role in servicing the needs of our current and future members. This position is responsible for answering all membership inquires via phone and email as well as processing current, new, or future member requests.
Essential Functions
- Respond to all membership inquires via phone or email
- Process new applications from potential members
- Communicate with new applicants via phone or email and send out study materials
- Compile and mail out welcome packages with membership information
- Input certification exam results into database
- Troubleshoot questions from members with problems accessing online exams
- Reset member online passwords when requested
- Prepare and send out new member packages
- Collect and process payments for new applicants, annual dues, reinstatements, and insurance products
- Issue certificates and insurance verification letters to members who request them
- Prepare and mail out years of service certificates annually
- Assist with mailing invoices
- Member outreach to dropped or suspended members
- Other duties as assigned by management
Required Competencies
- Strong verbal and written communication skills
- Flexibility
- Teamwork Capacity
- Strong Organizational skills
- Multi-tasking Skills
- Time management
Required Education and Experience
- High school diploma or GED diploma
- At least 1 year of customer service experience
- Experience with high call volume
- Intermediate knowledge of Microsoft Word, Excel, and Outlook
Preferred Experience
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Tennis experience
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Knowledge of IMIS database software
Supervisory Responsibility
This role has no supervisory responsibilities
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, printers, phones, photocopiers, and filing cabinets.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
This is a largely sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary. Individuals may need to sit or stand as needed. This position may require walking primarily on a level surface for periods of time as well as reaching above shoulder heights or below the waist or lifting as required to file documents or store materials throughout the workday. Proper lifting techniques are required. This position may occasionally lift up to 25 pounds for files and computer printouts.
Position Type and Expected Hours of Work
This is a full-time position. Days and typical hours of work are Monday through Friday, 8:30 a.m. to 5 p.m.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change based on the needs of the office or strengths of the candidate at any time with or without notice.
Travel
No travel is expected for this position.
Equal Employment Opportunity Statement
The USPTA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws. The USPTA complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, leaves of absence, compensation and training.
The USPTA expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability or veteran status. Improper interference with the ability of USPTA employees to perform their expected job duties is absolutely not tolerated.
To apply, please email a resume and cover letter to the Dana.Dasch@uspta.org.